FAQs
Products and Ingredients
What makes Sahara Biltong authentically South African?
Our recipes come directly from South African family traditions that have been passed down through generations. We use the same classic spice blends and drying techniques that give biltong its true South African character. The result is an authentic flavour crafted locally in Tauranga with care and respect for its origins.
What type of beef do you use for your biltong and meat snacks?
We use premium, grass-fed New Zealand beef for all our products. It is locally sourced, always fresh, and chosen for its quality and rich flavour.
How spicy are your Chilli Sticks?
Chilli Sticks have a satisfying kick without overpowering the flavour of the beef. They are seasoned with our signature chilli blend that adds heat while keeping the taste balanced.
Do you make your biltong in small batches? Why does that matter?
Yes, everything we make is crafted in small batches. This allows us to control quality, ensure consistent flavour, and give attention to every slice. No shortcuts, ever.
Ordering & Shipping
How quickly do you ship after an order is placed?
Orders are shipped on Mondays, Tuesdays, and Wednesdays. Any orders placed after 12pm (noon) Wednesdays will be shipped the following week.
All orders are prepared and packed fresh before dispatch, and you’ll receive email updates throughout the process.
Do you ship nationwide across New Zealand?
Yes, we offer fast, tracked shipping across New Zealand.
Can I pick up my order instead of having it delivered?
Yes. You can pick up your order for free at 27 Tawhiri View, Pyes Pa, Tauranga. PLEASE NOTE: THIS OPTION IS ONLY AVAILABLE ON SATURDAYS.
General Customer Questions
How should I store my biltong to keep it fresh?
Keep your biltong in a cool, dry place. Once opened, store it in an airtight container or resealable bag for best freshness. Do not expose it to moisture.
How long does the biltong stay fresh after opening?
Biltong keeps best when enjoyed within a few days of opening. It remains safe longer, but the texture and flavour are at their peak within the first several days.
Can I place a custom order or request a larger batch?
Yes. If you need a specific size or larger quantity, feel free to contact us and we will do our best to assist.
What is the best way to reach you if I have questions about my order?
You can email us at info@saharabiltong.co.nz or call 027 278 4361. We usually respond within 24 hours and are always happy to help.